Course : ITIL® Transformation (Version 5), PeopleCert CertificationCourse materials and exam in French
Practical course - 3d
- 21h00 - Ref. I5T
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 | Understand the key concepts of ITIL® Transformation and the role of transformation within the ITIL® value system |
| Describe the ITIL® Transformation model, its layers, stages, application contexts, and patterns |
| Apply the initiation, governance, and execution patterns based on the nature of a transformation case |
| Understanding the use of metrics, methods, tools, and lessons learned in managing transformations |
| Explain the role of AI, DevOps, and PRINCE2® in a transformation initiative |
Intended audience
Transformation leaders, program directors, product and service managers, governance leaders, enterprise architects, project managers, consultants, and business or IT professionals involved in high-impact changes.
Prerequisites
Hold ITIL® Foundation (Version 5) or ITIL® 4 Foundation certification.line breakExperience in transformation, service management, continuous improvement, governance, line breakdeliveryline break, or change management is a plus.
Certification
The exam is taken remotely with individual supervision via webcam by the certifying body. It consists of a multiple-choice test with 40 questions in English, to be completed in 1 hour and 30 minutes (plus 23 minutes if the exam is in English and English is not the candidate’s native language). The minimum passing score is 28 out of 40, or 70%. The voucher to take the exam is included in the course price.
Course schedule
1 Introduction
- Positioning of ITIL® Transformation within the ITIL® certification framework.
- Course Objectives and How They Relate to Other ITIL® Publications.
- Overview of the overarching storyline used in the course materials and for exam preparation.
2 Module 1 - Fundamental and Transformation Concepts
- ITIL® Guidelines.
- Key concepts related to products, services, and product and service management.
- Four Dimensions of Product and Service Management.
- ITIL® Value System.
- Product and Service Life Cycle.
- Definition of transformation and its scope in the ITIL® context.
- The difference between disruptive change and uncertain change.
- Characteristics of an Effective Approach to Transformation.
3 Module 2 - The ITIL Transformation Model
- Overview of the three types of transformation patterns: initiation, governance, and execution.
- Overview of the model's four layers: governance, positioning, execution, and learning.
- Overview of the twelve steps of the transformation model.
- Applying the ITIL® Transformation Model in Practice.
- The Influence of Ordered, Complex, Chaotic, and Confusing Contexts on Transformation.
- Applying the model's steps and sequences to the transformation process.
4 Module 3 - Initiation Patterns
- An Overview of the Five Initiation Patterns.
- Regulatory, compliance, or legal requirement.
- Corporate Restructuring.
- Technology-driven change.
- Internal improvement or remediation.
- Market demand.
- The Impact of an Onboarding Model on Scope, Sponsorship, Pace, and Methods.
- Tools, methods, and techniques that can be used as appropriate, such as the ITIL® Maturity Model, Value Stream Mapping, and stakeholder mapping.
- Application of initiation patterns to transformation scenarios.
5 Module 4 - Governance Patterns
- Overview of Business as Usual (BAU) Governance Patterns.
- Overview of Transformation Governance Patterns.
- Differences Between Business-as-Usual Governance and Transformation Governance.
- Assessment of business-as-usual (BAU) governance and selection of a governance model suited to a transformation project.
- The Role of Governance in Alignment, Decision-Making, and Oversight of Transformations.
6 Module 5 - Execution Patterns
- Overview of the three patterns: implement, discover, and contain.
- Description of the pattern to be implemented.
- Description of the "Discover" pattern.
- Description of the "contain" pattern.
- Selecting the appropriate execution pattern based on the nature of the transformation.
- Applying patterns to simple transformation examples.
7 Module 6 - Examples of Transformation
- oDescription of examples of end-to-end transformation.
- oIdentification of the layers, stages, and patterns used.
- oAnalysis of transformation examples by identifying the sequence of operations and the choices made based on the context.
- oPutting things into perspective using real-world organizational examples.
8 Module 7 - Measurement, Learning, and Synthesis
- An overview of the main transformation tools, methods, and techniques, such as complexity thinking, Value Stream Mapping, OKRs, the ITIL® Maturity Model, the Theory of Constraints, and RACI;
- Measuring the progress and results of transformations;
- Benefits and Limitations of Using Measurements and Evidence;
- Applying appropriate measures to processing cases;
- Capturing, evaluating, and integrating signals, insights, and lessons learned into the organization’s value system;
- Knowledge consolidation and transfer with a view to synthesizing and enhancing transformation capabilities.
9 Module 8 - ITIL® and IA
- The Role of AI in the Context of Transformation
- The Impact of AI and Automation on the Assessment, Management, and Governance of Transformations
- Incorporating AI governance and AI capabilities into the transformation environment.
- Putting AI into Perspective as a Tool for Decision-Making, Adaptation, and Improvement.
10 Module 9 - ITIL and Other Frameworks
- Complementarity Between ITIL® and DevOps in Driving Transformations
- The Importance of Project Management in Transformation Initiatives
- Integration between ITIL® and PRINCE2® / PRINCE2® Agile to structure, govern, and monitor change initiatives
11 Course Review / Exam Preparation
- Review and Summary
- Mock Exam
- At the end of the training, participants take an assessment test to evaluate what they have learned
PARTICIPANTS
Transformation leaders, program directors, product and service managers, governance leaders, enterprise architects, project managers, consultants, and business or IT professionals involved in high-impact changes.
PREREQUISITES
Hold ITIL® Foundation (Version 5) or ITIL® 4 Foundation certification.line breakExperience in transformation, service management, continuous improvement, governance, line breakdeliveryline break, or change management is a plus.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Transformation leaders, program directors, product and service managers, governance leaders, enterprise architects, project managers, consultants, and business or IT professionals involved in high-impact changes.
PREREQUISITES
Hold ITIL® Foundation (Version 5) or ITIL® 4 Foundation certification.line breakExperience in transformation, service management, continuous improvement, governance, line breakdeliveryline break, or change management is a plus.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
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This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.