Course : Process Com®, Introduction improving your social skills
Practical course - 3d
- 21h00 - Ref. PCE
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 | Identify the structure of your personality and the way you work |
| Developing communication suited to the six personality types |
| Recognize specific reactions in a stress situation |
| Apply management styles based on the six types |
| Develop constructive, assertive communication |
Intended audience
Anyone wishing to improve their agility in dealing with others.
Prerequisites
No particular knowledge.
Practical details
Hands-on work
Alternating between theory and case studies. The last day of the course is largely devoted to hands-on work.
Teaching methods
Active learning based on discussions, the debriefing of one's personality inventory by a Kahler-accredited communication consultant, practical exercises, role-playing, and evaluation throughout the training.
Course schedule
1 Knowing yourself better and understanding how you work
- Fundamentals and applications of the Process Com® model in the relationship with others.
- Characteristics of the six personality types and their communication processes.
- The principle of personality structure: combinations of the six personality types.
- Discovering and analyzing your own structure through the personality inventory.
- How your personality structure influences your behavior.
- Basic concepts and phases of Process Com®.
Hands-on work
Discover your personality inventory to understand your relationship dynamics. Exercises on the recognition of different languages.
2 Learning to start relationships with different people
- Developing your listening and observation skills to adapt your posture and communication.
- Using the five behavioral indicators: words, tone, facial expressions, postures, gestures.
- Understanding the basics of communication and the different levels involved: content, process, meaning.
- Selecting the right communication channel based on the personality type of the person you’re talking to.
- Using the various indicators to identify the most appropriate communication channel.
- Knowing and practicing different communication channels
Hands-on work
Detect and use the different communication channels to better understand the other person and be better understood. Interview with the various personality types.
3 How to motivate and create the conditions for leadership
- Exploring the psychological needs (motivational levers) of each of the six personality types in Process Com®.
- Knowing how to define and recognize the positive and negative needs of other people.
- How to satisfy the needs expressed and detected by using the right channel and the right language.
- Different management styles and how to adapt to the person you’re speaking to.
Hands-on work
Scenarios based on an employee motivation meeting. Adapt motivating communication to meet the needs expressed and/or detected. Analysis in breakout groups and feedback in full session.
4 Detecting and getting out of stressful situations
- Telling apart different manifestations of stress.
- Understanding the link between stress and performance.
- Discovering and incorporating the three degrees of stress in Process Com®.
- Evaluating the foreseeable behaviors of the six personality types under stress.
- Identifying situations which, in and of themselves, are sources of stress.
- Incorporating the notions of masks and drivers.
- Adapting your response to the degree of stress and your personality type.
Hands-on work
Analysis of the different personality types and their behavior under stress. Studying a management case in sub-groups.
5 Restoring a fluid relationship and quality interactions
- How to give criticism or say no based on the other people's personality type.
- Restoring communication by using different action tools: Channel, language, need.
- Being able to give feedback, or announce good or bad news.
- Making yourself heard by the person you’re talking to.
Hands-on work
Scenarios: Know how to communicate in tense situations (critical feedback, reframing, breaking bad news during a team meeting, and any other context brought by the participants). Training about different personality types.
6 Setting up a personal growth plan using Process Com®
- Making the connection between core qualities and pitfalls.
- Deducing the core "challenge" related to your personality structure.
- Building an action plan to improve your relationship agility.
- Deciding on actions to implement on a daily basis to improve your growth and relationship agility.
Hands-on work
Individual brainstorming: Building a personal action plan. Commit to your areas of progress. Group discussions on where the Process Com® model can be useful and the changes they can generate in one's relationships with others.
Customer reviews
4,9 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
SAMY R.
15/12/25
5 / 5
Excellente formation, Elisabeth fait toujours un très bon travail d’explication avec des exemples pertinents
KARLYNE B.
15/12/25
5 / 5
Jean-Marc est très à l’écoute, a considéré chaque personne, a pris le temps de traiter des problématiques individuelles. Le temps passé sur les exercices a permis de mettre en pratique la théorie. Je le souligne parce que cela peut manquer dans certaines formations et là cela n’a pas été le cas.
FERRARI KÉVIN A.
15/12/25
5 / 5
Merci Jean-Marc, tu es un formateur dynamique et qui donne envie de suivreGrace à toi j’ai enfin appris sur moi les éléments manquants
PARTICIPANTS
Anyone wishing to improve their agility in dealing with others.
PREREQUISITES
No particular knowledge.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Anyone wishing to improve their agility in dealing with others.
PREREQUISITES
No particular knowledge.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
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