Customer relations
At a time when customers are interacting via multiple channels - digital contact points, social networks, AI-enhanced tools - mastering customer relations is becoming strategic. ORSYS training courses enable you to develop the key skills needed to adapt your communication, manage complex situations and personalise the experience. They provide practical methods that can be directly applied to improve service quality, customer loyalty and relationship performance.
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Customer relations: essential skills
Adopting a customer relations approach in your business
The keys to customer relations
CLI - 2 d
4,8/5
Next session : 04/05/2026
Professionalize your customer service
REL - 2 d
4,9/5
Next session : 21/05/2026
Optimizing Your Telephone Skills
ACT - 2 d
4,8/5
Next session : 25/06/2026
Consultant: Optimize Your Communication
SUL - 3 d
4,6/5
Next session : 15/06/2026
Prospecting Over The Phone And Making Appointments
VTE - 2 d
4,5/5
Next session : 25/06/2026
The art of customer relations in the luxury world
RCX - 2 d
Optimising customer relations with social networks and AI
Steering customer relations
Optimising your strategy
Customer satisfaction management
Building customer loyalty
Optimising your customer service
Managing customer complaints
Positively Handling Client Complaints
TRR - 2 d
4,8/5
Next session : 01/06/2026
Handling customer complaints by email
RCL - 1 d
4,7/5
Next session : 08/06/2026
Hotlines: Optimal Incident Handling
HOT - 2 d
4,6/5
Next session : 28/05/2026
Dealing with Difficult Clients
FFD - 2 d
4,6/5
Next session : 11/06/2026
Managing delicate customer relations situations
Managing conflicts and difficult customers
Dealing with Difficult Clients
FFD - 2 d
4,6/5
Next session : 11/06/2026
Preventing and managing incivilities in the public sector
CVP - 2 d
4,9/5
Welcoming people in precarious or distressing situations
PCJ - 2 d
4,8/5
Managing conflicts using the DESC method
9DE - 0,5 d
5/5
Next session : 22/06/2026
Improving interpersonal effectiveness
Becoming more caring with Nonviolent Communication
CNV - 2 d
4,6/5
Next session : 01/06/2026
Developing authentic and constructive communication
VIO - 2 d
4,6/5
Next session : 28/05/2026
Active Listening for Better Communication
EQU - 2 d
4,8/5
Next session : 21/05/2026
Self-affirmation and assertiveness
ASO - 2 d
4,7/5
Next session : 08/06/2026
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Customer relations
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