Reception and customer relations
Training in reception and customer relations helps to improve the quality of service, facilitate communication and respond effectively to the public’s expectations. You will also develop your skills in adapting your approach to different audiences, explaining procedures and helping to build a relationship of trust with members of the public. ORSYS supports you in face-to-face and telephone reception, communicating with members of the public, managing difficult situations and drafting clear professional documents.
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User reception
User reception
Optimizing Your Telephone Skills
ACT - 2 d
4,8/5
Next session : 25/03/2027
Welcoming people in precarious or distressing situations
PCJ - 2 d
4,7/5
Next session : 02/09/2027
Professionalize your customer service
REL - 2 d
4,8/5
Next session : 28/01/2027
Managing physical and verbal aggression in reception situations
VER - 2 d
4,6/5
Next session : 01/04/2027
Professional writing
Professional writing in the public sector
Communicate effectively by email
CAT - 2 d
4,7/5
Next session : 22/03/2027
Improving your Professional Writing Skills
CEP - 2 d
4,6/5
Next session : 04/02/2027
Using Artificial Intelligence as an Office Assistant in the Public Sector
IHP - 1 d
Taking notes and drafting meeting minutes
PNR - 2 d
4,5/5
Next session : 18/02/2027
Write professional documents with ease and impact
RLF - 3 d
4,3/5
Next session : 19/05/2027
Spelling and grammar
Spelling and grammar, the basics
AGO - 2 d
4,6/5
Next session : 04/02/2027
Advanced spelling and grammar
OGM - 2 d
4,6/5
Next session : 25/03/2027
Spelling through play
OJE - 2 d
4,5/5
Next session : 10/05/2027
Spelling and written expression - Preparing for the Voltaire certificate "Professional" level
VLT - 3 d
Next session : 25/01/2027
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Reception and customer relations
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