Publication date : 06/18/2024

Course : Assistant and secretary, the job

best practices

Practical course - 2d - 14h00 - Ref. ASS
Price : 1280 € E.T.

Assistant and secretary, the job

best practices


Required course

This training course will enable you to optimize the organization of your tasks through effective management of your time and priorities, while building solid relationships with your contacts and your manager.


INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class
Available in English on request

Ref. ASS
  2d - 14h00
1280 € E.T.




This training course will enable you to optimize the organization of your tasks through effective management of your time and priorities, while building solid relationships with your contacts and your manager.


Teaching objectives
At the end of the training, the participant will be able to:
Managing time and organizing tasks
Implement methods to improve efficiency by overcoming obstacles
Plan tasks and activities according to job priorities
Manage the impact of your contacts on your day-to-day organization
Preserve your balance to be more productive by avoiding stress
Optimizing time management in the workplace

Intended audience
Assistants and secretaries.

Prerequisites
No special knowledge required.

Practical details
Hands-on work
Practical, participative approach with self-diagnosis, application exercises, role-playing, experience-sharing and group analysis.
Teaching methods
Active teaching.

Course schedule

1
Positioning in the organization

  • Defining the function and its implications.
  • The scope of the assistant's work.
  • How to "manage your manager"?
  • Make proposals.
Hands-on work
Mapping your position in the organization and your missions. Test "Manage your manager". Collective reflection on how to be a force for change.

2
Managing your business

  • Its position in relation to time: associated, dissociated.
  • Its orientation in relation to time: past, present, future.
  • Binding messages: drivers.
  • Defining objectives: the OURS method.
Hands-on work
Driver testing and collective reflection.

3
Get to know your "time thieves" and manage stress

  • Definition, generalities (Fraisse's Law), statistics and consequences at work.
  • Time disruptors: test and exchange.
  • Stress management basics and tips.
Hands-on work
Nuage de mots avec les perturbateurs, test des voleurs de temps, test sur la chronobiologie et réflexion collective.

4
The diseases of time

  • Chronophagy: letting yourself be interrupted all the time (solutions for the telephone, e-mails and people).
  • Reunionitis: too many meetings (reduce, time, limit attendance).
  • Lipophilia: handling urgent requests (Eisenhower's Law, DRAFT method...).
  • Timedinitis: under- or over-estimation of the time needed for a task (Lois Hofstadter, Pareto, Parkinson and the NERAC method).
  • L'ouite: tendency to say yes.
  • Procrastination: putting things off until tomorrow (Laborit and Kotter's laws).
Hands-on work
Carte mentale sur l'interruption, définir ses priorités avec la matrice d'Eisenhower, liste de tâches à reclasser, test sur la capacité à dire non, échanges de techniques, réflexion avec carte mentale et échanges.

5
Additional laws and methods

  • The Douglas, Murphy and Illich laws.
  • GTD and Pomodoro methods.
  • Filing, optimizing organization, day planning.
  • Digital aids.
Exercise
Test different time-saving applications.


Customer reviews
4,2 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
PRISCILLIA B.
17/11/25
5 / 5

The trainer was very educational and I hope to put into practice what I learnt during this 2-day course.
ELISABETH H.
17/11/25
5 / 5

I LEARNED NEW THINGS
CAROLINE V.
17/11/25
5 / 5

The course is very interesting and has been adapted by the trainer to suit our professional environment. The topics covered are totally in line with my difficulties.



Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class

Last places available
Guaranteed date, in person or remotely
Guaranteed session

REMOTE CLASS
2026 : 11 June, 30 Nov.

PARIS LA DÉFENSE
2026 : 11 June, 30 Nov.