1

Facilitation: general

• Define facilitation.
• The facilitator as a belt drive and cohesion factor.
• The facilitator's role: guide, shepherd, captain?
• The facilitation cycle: listen, stimulate, involve, organise.
• Create a protected and facilitating environment.

2

Facilitator attitudes

• Stay focused on results and goals.
• Give clear and concise instructions.
• Overcome common facilitation barriers.
• Develop self-awareness.
• Assess facilitation styles.
• Be consistent; reduce psychological stress.
• Overcome a reluctance to facilitate.
• Develop your emotional neutrality

3

The facilitation tool - Listening

• Know the stages of team development.
• Define the roles and responsibilities of the participants.
• Collect your data beforehand for optimal results.
• Control the flow, not the content.
• Manage individual and collective emotions.
• Listen in order to discern emotional content.
• Reformulate and refocus for greater clarity.
• Turn active listening into facilitating questions.

4

Facilitation techniques

• Create a highly productive climate.
• Identify passive indicators.
• Manage aggressive behaviours. Maintain an assertive atmosphere.
• Highlight the group's dysfunctions.
• Resolve a participant's difficult behaviour.
• Quantify typical behaviour dysfunctions.
• Create a personal facilitation plan.
• Implement the necessary check points and milestones to ensure comprehensive monitoring.