Publication date : 03/07/2024
Course : eSCM repository, improving customer/IS service provider relations
Synthesis course - 2d
- 14h00 - Ref. SCM
|
Download in PDF format
Share this course by email
 | Discover the eSourcing Capability Model SP and CL repositories |
| Analyze sourcing opportunities |
| Evaluate best practices for improving customer/supplier relationship management |
| Understand the key points of a sourcing project |
Intended audience
IT managers, production and design managers, consultants, project managers, service providers and anyone interested in IT service management.
Prerequisites
Basic knowledge of the components and role of the IT department within an organization.
Course schedule
1 Introduction and presentation of eSCM
- Definitions and challenges of eSourcing. Dreaded drawbacks and examples of common abuses.
- Reasons for failure. Advantages and keys to success.
- Can an IS outsourcing scheme be managed? The evolution of sourcing. The five stages of sourcing.
- Sourcing life cycle: example. Induced costs. The eSourcing manager.
- Introducing eSCM.
- Definition and goals. Types of sourcing relationships. Sourcing relationship models. Certification.
- Advantages of both models. Benefits of the repository.
2 Model structure
- Structure of the reference system. Domains and skill levels. eSCM practices and structure.
- Permanent practices and their purpose.
- Sourcing lifecycle practices. eSCM-CL/SP practices by domain and capability level.
3 eSCM/CL permanent practices
- Sourcing strategy management. Governance management. Relationship management.
- Value management. Organizational change management. Human resources management.
- Knowledge management. Technology management. Risk management.
Case study
Create a relationship management practice.
4 Practices "project" eSCM/CL
- Sourcing opportunity analysis. Sourcing approach. Sourcing planning.
- Evaluation of service providers. Contractualization. Service transfer. Source service management. Reversibility.
Case study
Create a service provider evaluation practice.
5 eSCM/SP practices
- Knowledge management. Human resources management. Relationship management.
- Technology management. Risk management. Contractualization. Service design and deployment.
- Service provision. Service transfer.
Case study
Create a practice of reversibility.
6 eSCM/CL and eSCM/SP relationships
- Key success factors according to CL and SP.
- Correspondence between eSCM/CL and eSCM/SP.
- Compare and contrast practices.
- Customer requirements. Communication.
- Customer satisfaction.
Case study
Choose ten essential practices for a sourcing project.
7 eSCM-CL and other standards
- Positioning eSCM in relation to other standards.
- eSCM, CMMI and Prince 2®.
Customer reviews
4,4 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
FARIDA S.
11/12/25
4 / 5
Merci d’avoir traiter les sujets autour de la commande publique qui en général est rarement abordé en formation
FONSECA JACQUES D.
11/12/25
5 / 5
Le contenu du cours était intéressant et le formateur a réussi à amener du rythme malgré la difficulté du cours à distance.
PARTICIPANTS
IT managers, production and design managers, consultants, project managers, service providers and anyone interested in IT service management.
PREREQUISITES
Basic knowledge of the components and role of the IT department within an organization.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
IT managers, production and design managers, consultants, project managers, service providers and anyone interested in IT service management.
PREREQUISITES
Basic knowledge of the components and role of the IT department within an organization.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
Dernières places
Date garantie en présentiel ou à distance
Session garantie