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Publication date : 05/23/2024

Course : PC support, maintenance and configuration

Practical course - 4d - 28h00 - Ref. SPC
Price : 2260 € E.T.

PC support, maintenance and configuration




This hands-on course will show you how to integrate a PC from an empty case, and how to methodically solve classic problems and incidents. It will explain which hardware configurations are necessary and sufficient for the different uses of a PC (office, workstation, web server...), as well as the characteristics of standard models from major manufacturers (HP, Dell...). It will also show you the fundamental entry points to Windows hardware configuration.


INTER
IN-HOUSE
CUSTOM

Practical course in person
Disponible en anglais, à la demande

Ref. SPC
  4d - 28h00
2260 € E.T.

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This hands-on course will show you how to integrate a PC from an empty case, and how to methodically solve classic problems and incidents. It will explain which hardware configurations are necessary and sufficient for the different uses of a PC (office, workstation, web server...), as well as the characteristics of standard models from major manufacturers (HP, Dell...). It will also show you the fundamental entry points to Windows hardware configuration.


Teaching objectives
At the end of the training, the participant will be able to:
Know the different characteristics of computer components
Install and uninstall individual computer components
Set up a mini network with shared resources
Implement a methodology for diagnosing and troubleshooting components
Monitor server performance

Intended audience
PC support specialists, technicians involved in the installation, operation, maintenance and support of PCs.

Prerequisites
Basic computer skills.

Course schedule

1
PC assembly/disassembly

  • The different housings. Advantages, disadvantages.
  • Motherboard: the different architectures.
  • Processors and their differences.
  • Plug and play components.
  • The different slots, RAM and chipsets.
  • Sound card/graphics card.
  • Hard/flexible disk drives. CD-ROM drive.
  • Serial/parallel/USB ports (PS2...).
  • Memory types (DRAM, SDRAM, RAMBUS, DDR, DDR 2, DDR 3...). Incompatibilities.
  • Bus types: ISA, PCI, PCI Express, USB...
  • Role of the BIOS. Key values, UEFI (Universal Extensible Firmware Interface).
Hands-on work
Dismantling and reassembling a microcomputer. Installing memory and processor modules. BIOS setup parameters. Connect IDE ribbon cables to peripherals. Validate PC integration.

2
Data storage

  • Types of readers and controllers.
  • Specific features of SCSI and SATA peripherals.
  • Hard disk partitioning.
  • BIOS boot order configuration.
Hands-on work
Installation of an internal SATA disk, operating system and drivers. Set boot order and hard disk options in BIOS Setup.

3
Printing peripherals

  • Different types of printer.
  • Printer connection.
  • Printing on operating systems (concept and implementation).
Hands-on work
Logical printer installation.

4
The PC in a network context

  • Interconnection equipment.
  • Cabling (BNC, RJ45, fiber optics, wireless card).
  • Network card configuration.
  • Basic IP configuration under Windows.
  • Shared printers.
Hands-on work
Installation of a mini-network with resource sharing (disk, optical drive and printer). Configure network cards, test network hardware, configure TCP/IP, share resources. Connect, configure and test Internet gateway.

5
Multimedia peripherals (graphics, sound, CD-ROM, burner)

  • Screen adapter types: VGA, SVGA, XGA and graphics gas pedals.
  • The different standards, PCI Express 16x video.
  • Refresh rate, interleaving, multisynchronization. The latest generations (Crossfire, SLI...).
  • CD-ROM, CD-R, CD-RW, DVD, DVD-RAM, Blue-Ray, HD DVD drive.
  • Install several graphics cards.
  • USB port (webcam, recorder, mouse, etc.).
  • Firewire port (disk, camcorder, etc.).
  • Multimedia hard disk.

6
Advanced configuration

  • Installation of several IDE disks.
  • Installation of removable disks.
  • Install a new processor.
Hands-on work
Equip a PC with a removable disk and an internal disk to offer a fault-tolerant solution (only the removable disk would be changed). Use of a software solution to remount the fixed disk configuration. Creation of a master.

7
Classic problems and their solutions

  • A list of the most common incidents.
  • Troubleshooting methodology.
  • Interrupt (IRQ) and I/O conflicts.
  • Wrong boot sequence.
Hands-on work
Simulate faults using progressive scenarios. Interpretation of BIOS error messages (beeps and text messages).

8
PC troubleshooting strategy

  • Preventive maintenance.
  • Common causes of failure.
  • Search for faulty components.
  • Problems with keyboards and screens.
  • The case of non-PNP operating systems.
Hands-on work
Using role-playing exercises defined by the trainer, trainees set up and troubleshoot a fault. Application of diagnostic and troubleshooting methodology.

9
Which configuration for which need?

  • Performance differences between disks (cache, NAND memory, etc.).
  • NCQ technology (native order queuing).
  • Memory-hungry applications.
  • Performance: the triplet of memory, CPU and disk.
  • Network/graphic cards at different prices? What are the differences?
  • GPU (graphics processor) consumption comparison.
  • SATA (1,2 and 3), SCSI (SAS) and SSD disks.
Hands-on work
In a client/data server architecture (Web, ftp), observe server performance in different scenarios: IDE disk.

10
Technology watch

  • Manufacturers versus assemblers: the standard offer of the main manufacturers. The advantages and limitations of assemblers.
  • Windows software problems: basic entry points. Adding/removing/troubleshooting hardware.
  • Sources of documentation on the latest developments and tests.
  • Where can I find the missing drivers?
PARTICIPANTS
PC support specialists, technicians involved in the installation, operation, maintenance and support of PCs.

PREREQUISITES
Basic computer skills.

TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.

ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.

TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.

TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.

ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations

Dernières places
Date garantie en présentiel ou à distance
Session garantie
From 17 to 20 March 2026
FR
Paris La Défense
Registration
From 9 to 12 June 2026
FR
Paris La Défense
Registration
From 20 to 23 October 2026
FR
Paris La Défense
Registration

PARIS LA DÉFENSE
2026 : 17 Mar., 9 June, 20 Oct.