Customer relations
At a time when customers are interacting across multiple channels – digital touchpoints, social media, AI-powered tools – mastering customer relations has become a strategic priority. ORSYS training courses enable participants to develop the key skills needed to adapt their communication, manage complex situations and personalise the customer experience. They provide practical, directly applicable methods to enhance service quality, customer loyalty and relationship management performance.
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Customer relations: key skills
Adopting a customer relations approach in your business
The keys to customer relations
CLI - 2 d
4,7/5
Next session : 23/11/2026
Professionalize your customer service
REL - 2 d
4,9/5
Next session : 08/10/2026
Optimizing Your Telephone Skills
ACT - 2 d
4,8/5
Next session : 01/10/2026
Manage customer relations as part of your projects
RLP - 2 d
4,3/5
Consultant: Optimize Your Communication
SUL - 3 d
4,7/5
Next session : 30/09/2026
Remote customer advisor: developing your sales skills
DCT - 2 d
4,9/5
Prospecting Over The Phone And Making Appointments
VTE - 2 d
4,5/5
Next session : 05/11/2026
The art of customer relations in the luxury world
RCX - 2 d
Optimising customer relations with social networks and AI
Manage customer relations on social networks and rating sites
RRW - 2 d
4,5/5
Developing your communication strategy on Instagram
GSC - 1 d
5/5
Implementing your strategy on TikTok
TIK - 2 d
5/5
Gaining editorial efficiency with AI
EPI - 2 d
4,4/5
The essentials for improving your social networking presence with AI
AIB - 1 d
5/5
AI and social networks, professionalizing web monitoring and research
VIA - 1 d
5/5
Speech analytics: optimizing customer voice analysis with AI
SAY - 2 d
5/5
Customer Relationship Management
Optimising your strategy
Managing a call centre or after-sales service
Customer Satisfaction Management
Building customer loyalty
Optimising your customer service
Professionalize your customer service
REL - 2 d
4,9/5
Next session : 08/10/2026
Optimizing Your Telephone Skills
ACT - 2 d
4,8/5
Next session : 01/10/2026
Master the art of first contact in a professional situation
ECS - 2 d
5/5
Active Listening for Better Communication
EQU - 2 d
4,6/5
Next session : 24/09/2026
Managing customer complaints
Positively Handling Client Complaints
TRR - 2 d
4,9/5
Next session : 10/09/2026
Handling customer complaints by email
RCL - 1 d
4,8/5
Next session : 23/09/2026
Hotlines: Optimal Incident Handling
HOT - 2 d
4,6/5
Next session : 15/10/2026
Dealing with Difficult Clients
FFD - 2 d
4,6/5
Next session : 17/09/2026
Turning complaints into opportunities
RCN - 2 d
Handling sensitive situations in customer relations
Managing conflicts and difficult customers
Dealing with Difficult Clients
FFD - 2 d
4,6/5
Next session : 17/09/2026
Managing physical and verbal aggression in reception situations
VER - 2 d
4,8/5
Preventing and managing incivilities in the public sector
CVP - 2 d
4,9/5
Welcoming people in precarious or distressing situations
PCJ - 2 d
4,7/5
Managing conflicts using the DESC method
9DE - 0,5 d
4,5/5
Next session : 07/12/2026
Improving interpersonal effectiveness
Becoming more caring with Nonviolent Communication
CNV - 2 d
4,6/5
Next session : 03/08/2026
Developing authentic and constructive communication
VIO - 2 d
4,6/5
Next session : 31/08/2026
Master the art of first contact in a professional situation
ECS - 2 d
5/5
Active Listening for Better Communication
EQU - 2 d
4,6/5
Next session : 24/09/2026
Self-affirmation and assertiveness
ASO - 2 d
4,7/5
Next session : 28/09/2026
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Customer relations
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