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Publication date : 08/21/2024

Course : Cisco Call Manager and Unity, implementation

Practical course - 5d - 35h00 - Ref. CCU
Price : 2840 € E.T.

Cisco Call Manager and Unity, implementation




This highly practical course will teach you how to install, configure and maintain Cisco Unified Communications Manager, the PBX offered by Cisco, also known as Call Manager. You'll also learn how to set up the application server solution for voice and unified messaging: Unity Connection.


INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class
Disponible en anglais, à la demande

Ref. CCU
  5d - 35h00
2840 € E.T.

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This highly practical course will teach you how to install, configure and maintain Cisco Unified Communications Manager, the PBX offered by Cisco, also known as Call Manager. You'll also learn how to set up the application server solution for voice and unified messaging: Unity Connection.


Teaching objectives
At the end of the training, the participant will be able to:
Understand the architecture required to operate a Cisco IP Telephony solution
Install, configure and parameterize the CUCM solution (Cisco Unified Communications Manager)
Administer the CUCM to manage services dedicated to IP telephones
Set up a routing plan to support off-net calls
Secure access to telephone services

Intended audience
Network administrators and systems engineers implementing or administering Cisco IP telephony solutions.

Prerequisites
Basic knowledge of VoIP and Cisco IP telephony.

Practical details
Hands-on work
This course is suitable for any company running version 6 to 9.

Course schedule

1
Installation and configuration

  • Prerequisites and licenses.
  • Service configuration and management.
Hands-on work
Deploy Publisher. Activate services.

2
User management

  • Accounts and access privileges.
  • CUCM BAT (Bulk Administration Tool).
  • LDAP directory integration and synchronization.
Hands-on work
Create users, manage privileges.

3
Deploying phones

  • Ethernet PoE, VLAN, SCCP, SIP, H323.
  • Cisco IP Phone, boot sequence, support.
  • Deployment with the BAT tool.
  • Establishing internal calls to the cluster.
Hands-on work
Implementation of IP phones. Manual phone declaration. Configure the voice VLAN on a Cisco switch. Declare phones by injecting a CSV file.

4
Call routing plan

  • E.164 numbering plan, + management.
  • Routing: intra-site, inter-site, to public network, call table, target types.
  • Call restrictions with Partitions and CSS (Call Search Spaces) components.
Hands-on work
Implementation of VoIP H323 gateways, MGCP, numbering plan to reach the public network.

5
Managing user services

  • Set MOH (Music on Hold) music on hold.
  • Manage soft keys.
  • Manage services: call interception, presence, Do Not Disturb, Speed Dial shortcuts.
Hands-on work
Implementing services.

6
Mobility management

  • Mobility Mobile Connect, MVA (Mobile Voice Access).
  • Call routing.
  • Configuration objects, shared line, nomad profile.
Hands-on work
Implementation of the Mobility extension, logging onto an IP phone.

7
Unity Connection messaging

  • Overview, deployment.
  • Integration with CUCM via SCCP, SIP.
  • Call routing, Distribution lists.
Hands-on work
Configure Call Manager for Cisco Unity, call forwarding to voicemail, auto-attendant (automatic switchboard).

8
Maintenance techniques

  • Backup, restore and Syslog.
  • Retrieve alarms and traces: RTMT plugin.
  • CLI interface and commands.
Hands-on work
Implementation of Disaster Recovery.
PARTICIPANTS
Network administrators and systems engineers implementing or administering Cisco IP telephony solutions.

PREREQUISITES
Basic knowledge of VoIP and Cisco IP telephony.

TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.

ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.

TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.

TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.

ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class

Dernières places
Date garantie en présentiel ou à distance
Session garantie

REMOTE CLASS
2026 : 29 June, 14 Dec.

PARIS LA DÉFENSE
2026 : 29 June, 14 Dec.