Publication date : 03/11/2024
Course : Insurance basics for non-specialists
Practical course - 2d
- 14h00 - Ref. FAS
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 | Understanding the insurance industry and how it works |
| Identify the vocabulary, duties and obligations of insurers |
| Understand the legal and technical aspects of insurance operations |
| Master the main elements of the fight against money laundering |
Intended audience
Anyone wishing to learn more about the insurance business.
Prerequisites
No special knowledge required.
Practical details
Hands-on work
Theoretical input and practical exercises, quizzes and case studies.
Teaching methods
Active pedagogy based on exchanges, case studies and real-life situations.
Course schedule
1 Understanding the insurance industry
- The environment and key players in the insurance industry.
- The European insurance market.
- The different types of company.
- Approval, withdrawal, transfer and liquidation.
- Distribution networks for insurance products and the role of network banks.
Exercise
Collective reflection and interactive quiz.
2 Identify the fundamentals of insurance
- The concept of insurance and hazards.
- The legal framework for insurance.
- Definition of an insurance transaction.
- Technical basics and legal mechanisms.
- Determining the premium and contribution.
Exercise
Insurance basics quiz.
3 Master the vocabulary and different categories of insurance
- Personal and property insurance.
- The basics and essential vocabulary of personal and property insurance contracts.
- Individual and group insurance.
- Compulsory and optional insurance.
- Indemnity and lump-sum insurance.
- Pay-as-you-go and capitalization insurance.
Hands-on work
Quiz on different insurance products.
4 Understanding intermediation
- The scope of intermediation regulations.
- The 5 pillars of the Insurance Distribution Directive (IDD).
- The different categories of operator and the conditions of access and practice.
- Liability of intermediaries.
Exercise
Case study on the impact of the DDA on intermediation.
5 Managing customer relations
- Information to be given to the customer, appropriate advice, formalization and customer follow-up.
- The occurrence and management of the insured event.
- Consumer protection.
- IPID, Insurance Product Information Document
- Dispute resolution methods.
- Ethics.
Case study
Discussions on specific customer situations.
6 Combating money laundering
- ACPR compliance requirements.
- The definition and legal context of the fight against money laundering.
- Identity verification.
- Declaration of suspicion.
- Internal procedures and their application.
Group discussion
Discussions on real-life situations and feedback.
Customer reviews
4,5 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
GÉRALDINE G.
11/12/25
5 / 5
Le format en distanciel ne favorise pas les échanges avec les stagiaires limitant la portée des exercices pratiques. Je regrette que les stagiaires n’activent pas leur caméra pour plus de convivialité.
NATHALIE P.
11/12/25
3 / 5
je pensais entrer plus dans des cas précis et le caractère général de la formation complète ce que je connaissais déjà mais ne détaille pas les aspects nécessaires pour le développement de mon activité.
NELLY L.
11/12/25
4 / 5
Contenu dense mais très enrichissant.
PARTICIPANTS
Anyone wishing to learn more about the insurance business.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Anyone wishing to learn more about the insurance business.
PREREQUISITES
No special knowledge required.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
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