The Information Systems Department is often seen as a world apart, in which the rules of governance common to the other departments in the company do not apply. This seminar explains the best organizational practices to have in order for the Information Systems Department to fully demonstrate its contribution to the company's strategy, justify operating costs and investments and demonstrate how well it performs. In short, this helps the Information Systems department finally become a unit "like the others" within the company.
INTER
IN-HOUSE
CUSTOM
Seminar in person or remote class
Available in English on request
The Information Systems Department is often seen as a world apart, in which the rules of governance common to the other departments in the company do not apply. This seminar explains the best organizational practices to have in order for the Information Systems Department to fully demonstrate its contribution to the company's strategy, justify operating costs and investments and demonstrate how well it performs. In short, this helps the Information Systems department finally become a unit "like the others" within the company.
This seminar is aimed at IT managers, IS managers, and, more generally, at the decision-makers in charge of information systems and the way the company organization.
Prerequisites
Knowledge about DSI's role. Experience required in Information System management.
Course schedule
1
Introduction
IT governance: an integrated part of company governance. Review of practices in French companies.
The bases of governance. The basic law. The key principles for good IT governance.
The debate on IS "cost" and "value". Measuring the value of the company. IT expenditure: a necessary evil or an investme
How governance is practiced.
2
The IS Department's place in the company
Modelling the ISD's activity. The IT value chain. The IS Department's main processes. The general activity models: ITIL,
Perception of the CIO within the company. The dynamics of relationships between General Management, the IS Department an
The link between governance and organization. The breakdown of power between IS Departments and operating departments. M
The IS Department's internal organization. A centralized, decentralized or federated model. The advantages and disadvant
Governance and IT risks.
3
Implementing governance
4
Demonstrating IS performance
IT dashboards. General rules for constructing relevant dashboards. The properties of a good indicator. Dashboards intern
Measuring user satisfaction. Perceived quality. Satisfaction surveys.
Service Contracts or SLAs (Service Level Agreements). Fixing the level of service required. Measuring and improving perf
Benchmarking. Good use of the contract's benchmarks. Relevance of current indicators. Internal or external benchmarking
Customer reviews
4,4 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed. (Translated by Deepl)
OLIVIER F.
25/11/25
4 / 5
Contenu clair et complet
CHRISTOPHE B.
14/10/25
5 / 5
The richness of this training has the advantage of covering all the best practices. Nevertheless, each practice must be mastered and requires an individual approach.
FRANCK R.
14/10/25
5 / 5
A review of the wide range of concepts that need to be understood and applied
BENOIT D.
07/10/25
4 / 5
A bit of a long start, I understand the point of starting with a general approach to the context, but a lot of time is wasted before getting into the 'real' content and value of the course.
ROSALINDE D.
07/10/25
5 / 5
The lecturer, Mr Puissant, provided a high standard of teaching. A rich presentation from both a theoretical and practical point of view, drawing on references to thinkers as well as historical and contemporary illustrations.
LOUIS Q.
07/10/25
4 / 5
A committed and experienced presenter who brings the subject matter to life
ANTHONY R.
07/10/25
5 / 5
Very comprehensive content, full of concrete examples.
GILLES C.
07/10/25
5 / 5
The content is well produced and helps you to take a step back and understand how to address the governance of si
PAUL C.
07/10/25
4 / 5
Good
OMAR SOIYFFIDINE C.
24/06/25
4 / 5
Very interesting course. I learnt a lot of things, in particular how to use the reference frameworks.
3d
- 21h00 
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