Course Assist users and pass on best practices within the company
Practical course - 11d
- 77h00 - Ref. ZTM
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 | Passing on technical knowledge to users |
| Raising user awareness of best practices |
| Configuring and operating remote collaboration solutions |
| Capitalize on and pass on knowledge within the IT department |
Intended audience
IT technicians and professionals wishing to specialize in the management of computer systems and networks.
Prerequisites
Hold a level 4 professional qualification or a baccalaureate, and/or have 1 to 2 years' professional experience in the sector or field.
Certification
Le bloc de compétences est validé à travers une mise en situation.
L’évaluation doit se faire dans un contexte de développement de l'esprit de synthèse à l'écrit et à l'oral, la sensibilisation des utilisateurs à la cybersécurité, la transmission de compétences dans une communication facilitante sur les termes techniques, l'utilisation de Microsoft 365 pour la collaboration et la gestion d’équipe et la mise en œuvre d'une veille efficace.
Course contents
This course consists of the following modules :
Certification Assisting users and passing on best practices within the company
Ref. ZTN -
0.5 day
Developing Succinctness in Your Writing or Speaking
Ref. ECO -
2 days
4 / 5
4 / 5
Cybersecurity: User Awareness
Ref. SES -
1 day
4 / 5
4 / 5
Training for occasional trainers
Ref. FOC -
2 days
4 / 5
4 / 5
Communicate technical information clearly and captivatingly
Ref. RIT -
2 days
4 / 5
4 / 5
Microsoft 365 Users: Collaboration and Team Management
Ref. OFR -
2 days
4 / 5
4 / 5
Implement effective competitive intelligence
Ref. VCU -
2 days
4 / 5
4 / 5
Course schedule
1 Develop your ability to synthesize written and spoken information
- Gather, select and analyze information.
- Produce easy-to-use summary notes.
- Produce a synthetic oral presentation.
2 Cybersecurity, user awareness
- Understand the typology of IS security risks and their possible consequences.
- Define pedagogical objectives and a course of action.
- Design activities and teaching aids.
- Master the techniques of leading a group of participants.
- Evaluate the training program and its follow-up.
3 Training occasional trainers
- Understand the learning process and adult pedagogy.
- Define pedagogical objectives and a course of action.
- Design activities and teaching aids.
- Master the techniques of leading a group of participants.
- Evaluate the training program and its follow-up.
4 Communicate technical information clearly and captivatingly
- Structure your ideas and write captivating technical messages.
- Adapt your speech to discuss technical subjects.
- Facilitate the transmission of information and arouse business interest.
5 Microsoft 365 user, collaboration and team management
- Optimize exchanges with messaging solutions.
- Collaborate with OneDrive and SharePoint.
- Master Teams, the platform dedicated to teamwork.
6 Implement effective competitive intelligence
- Identify the different types of monitoring.
- Design a research plan.
- Master documentary tools.
Publication date : 04/18/2025
PARTICIPANTS
IT technicians and professionals wishing to specialize in the management of computer systems and networks.
PREREQUISITES
Hold a level 4 professional qualification or a baccalaureate, and/or have 1 to 2 years' professional experience in the sector or field.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
IT technicians and professionals wishing to specialize in the management of computer systems and networks.
PREREQUISITES
Hold a level 4 professional qualification or a baccalaureate, and/or have 1 to 2 years' professional experience in the sector or field.
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
• The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
Dernières places
Date garantie en présentiel ou à distance
Session garantie
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.