This course involves active, participatory learning. ITIL® concepts are explained, illustrated through feedback, and enhanced with group discussions.
Course schedule
1
Concepts
Digital product, technology, and organization.
Digital transformation.
The four dimensions of service management.
The ITIL service value system.
What HVIT adds: integration (CI), delivery (CD), and deployment.
Key features.
2
Practices for value investments
Portfolio management.
Relationship management.
3
Business analysis.
Deployment management.
Validating and testing the service.
4
Practices for resilient operations
Availability management.
Capability and performance management.
Monitoring and managing events.
Problem management.
5
Practices for a resilient operation
Relationship management.
Designing the service.
Service desk.
6
Information security management.
Risk management.
7
Questions/answers between participant and trainer.
Mock exam and group correction. Tips for the exam.
Exam
8
ITIL guidelines and fundamental concepts for delivering high-velocity IT.
Principles, models, and concepts.
Different influences (Lean/Agile/Resilience/Continuous).
HVIT behaviors.
Exam
Customer reviews
4,4 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
STÉPHANE L.
27/10/25
5 / 5
Excellent, very pragmatic approach from the trainer, who also has a good grasp of your subject.
LOPEZ SILVIA GABRIELA G.
27/10/25
4 / 5
Clear and precise examples
Publication date : 03/15/2024
PARTICIPANTS
PREREQUISITES
TRAINER QUALIFICATIONS
The experts leading the training are specialists in the covered subjects. They have been approved by our instructional teams for both their professional knowledge and their teaching ability, for each course they teach. They have at least five to ten years of experience in their field and hold (or have held) decision-making positions in companies.
ASSESSMENT TERMS
The trainer evaluates each participant’s academic progress throughout the training using multiple choice, scenarios, hands-on work and more.
Participants also complete a placement test before and after the course to measure the skills they’ve developed.
TEACHING AIDS AND TECHNICAL RESOURCES • The main teaching aids and instructional methods used in the training are audiovisual aids, documentation and course material, hands-on application exercises and corrected exercises for practical training courses, case studies and coverage of real cases for training seminars.
• At the end of each course or seminar, ORSYS provides participants with a course evaluation questionnaire that is analysed by our instructional teams.
• A check-in sheet for each half-day of attendance is provided at the end of the training, along with a course completion certificate if the trainee attended the entire session.
TERMS AND DEADLINES
Registration must be completed 24 hours before the start of the training.
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
Do you need special accessibility accommodations? Contact Mrs. Fosse, Disability Manager, at psh-accueil@orsys.fr to review your request and its feasibility.
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
Dernières places
Date garantie en présentiel ou à distance
Session garantie
No session at the moment, we invite you to consult the schedule of distance classes.
15
This programme is an original creation, developed by the teaching teams at ORSYS Formation. Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of ORSYS, is strictly prohibited. ORSYS reserves the right to take any action necessary to protect its intellectual property rights.