Customer relations

At a time when customers are interacting via multiple channels - digital contact points, social networks, AI-enhanced tools - mastering customer relations is becoming strategic. ORSYS training courses enable you to develop the key skills needed to adapt your communication, manage complex situations and personalise the experience. They provide practical methods that can be directly applied to improve service quality, customer loyalty and relationship performance.

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Training of trainers, pedagogy

Microsoft Certifications in partnership with ITTCERT by ORSYS

Training: presentations and materials

Digital learning and remote classes

Accounting

Assistant roles

Professional effectiveness and communication

Sales and negotiations

Digital and cross-channel marketing strategy

Marketing campaigns, visibility, and SEO ranking

Communication strategy

Social media and community management

CAD, Architecture, BIM

Other design tools, modelling, and project monitoring

Image, video, animation, and virtual reality

Web creation

Lean, continuous improvement

Production management

Procurement

General services

Patient relations and healthcare teams

Workstation

Excel, Access, VBA

Outlook, Word, PowerPoint

Microsoft 365, SharePoint

3.5 hour basics – Remote only

Digital transformation

ITIL®, ISO, COBIT®, and other standards

ISD governance

Technologies: state of the art

Usability, UX, and accessibility

Python

Java, Java EE, Jakarta

.NET

iOS, Android, multi-platform mobile apps

Software factory: continuous integration (CI), tools

No-code, low-code

ISTQB, TMMI, and ISO standards

Front-end: the client-side web

Back-end: server-side web

Developing with web frameworks

Web services, REST APIs & microservices

Project standards and certifications

Agile approaches: methods and certifications

ISO, ISACA, (ISC)2 standards

Fundamentals, awareness, regulation

System and network security

Incident detection, pentesting, and forensic analysis

Cyber protection: publisher solutions

GRC: governance, risk, compliance

Virtualisation

Cloud computing

DevOps

Cisco, Huawei, Juniper

Windows servers

Microsoft PowerShell certifications, in partnership with ITTCERT by Orsys

SCCM (System Centre Configuration Manager) fleet management

SCOM (System Centre Operations Manager) supervision

Linux, Unix, Mac OS

Robotics, connected devices, and the IoT

Business AI and generative AI

AI: Machine Learning, Deep Learning

Data governance, Data Gov

Data Engineering, the Big Data ecosystem

Data Analytics Techniques, Business Intelligence

Oracle

Microsoft 365, SharePoint, and Skype for Business

Microsoft 365 certifications, in partnership with ITTCERT by Orsys

Microsoft Power Platform certifications, in partnership with ITTCERT by Orsys